Results tagged “EFH Broadband” from Enlightening

I found myself amused the other day when I was considering writing this post for our blog, as I decided to do some research to see if there were any others out there who have a member of their family so wrapped up in online gaming that they feel like a "widow" and I came across this on Wikipedia. It reads as follows:

"A gamer widow is a term for those who have a relationship with a gamer (one who plays video games, be it on a console or on the computer) who pays more attention to the game than to their partner. It is similar in concept to the football widow."

I found this amusing because it didn't even cross my mind that there was an entire network of people out there feeling just like me!

Well, I am a gaming widow mother! My 17 year old son Luke is an online gamer (funny I feel like I am in a self-help group!) and I hardly ever see him. However, I hear him, oh yes, for all you parents out there who have children who play computer games you will know what I mean!

Sometimes I wish he was playing some loud obtrusive music at 100 decibels instead of shouting at the top of his voice into his headset "fire in the hole", "sniper to the left" and "behind you", sound familiar? Yes? Well then you probably know that is a game called counter-strike and if you have heard your child shouting these terms randomly and continuously every evening you may feel the same as me?

What ever happened to playing out on your bike? Or going to the local youth club? Or playing cards or monopoly with the family?

Oh god I'm getting old aren't I? Well anyway, old or not, my son knows what he wants and how he wants it when it comes to online gaming - his clan is dedicated to their clan matches and competitions. They are always trying to improve, ping times, latency, lagging, registration speeds etc and optimising everything to get the best possible game.

So as the sales director of EFH Broadband I decided to take my son's experience and design a product specifically aimed at gamers to give them a quality of service which prioritises their traffic above everything else and give them reduced hops etc, we hope to launch this product very shortly so gamers everywhere watch out for it, with your help we will make this the best product in the market for you!

If you wish to share your experience or thoughts about this or provide feedback on how you would like to see this service working please feel free to leave your comments about what services are most important to you.

All the very best until the next time!

Shelley

Hi I'm Shelley Wilson the sales director at 186k Limited, and one of my key brands here is EFH broadband, which as you probably already know, focuses mainly on you - the home user. Over the past twelve months we have spent a huge amount of time focusing on improving and enhancing the experience of our customers. In fact recently, we decided to listen to our customers some more and move all of our customer service team from India back to the UK. leeds city centre.jpg

I have been working in the internet industry for around 10 years now and have worked as a director for the past seven years and although it is extremely hard work - I really enjoy it. The team here are all great to work with and I enjoy working in Leeds as I was born here and the city is very much up-and-coming.

Our company has been growing well and so have the account teams. We have recently strengthened them with the additions of Sophie Mitchell-Kirk, Julie Allen and Michael Keen. These new team members are all from the local area (Leeds) and hiring them is hopefully a genuine sign of our commitment to growing roles here in the UK.

To be honest, social media and blogs are quite new to me and I haven't really been active in any of them before, but having taken the advice of our digital marketing agency, and a number of other valued sources, we believe it is the perfect way to engage with you (our customers) and get some useful and constructive feedback.

I am personally very excited about this blog, as up until now the only feedback we received was from either forums or when a customer sent in feedback directly. This blog and social media newsroom (which is due to open shortly) are our new ways of communicating and sharing knowledge with you in an open and honest environment. However, it is new to us too so we ask for your patience and understanding as we work our way through this learning curve as I am sure we will make the odd mistake or two.

As you can imagine at EFH we have many skills and expertise that we would like to share with you and we hope you will view us as a trusted adviser who will always give you an honest opinion and not hide behind any jargon. Our team have a lot of knowledge about the industry, technology in general, online gaming, hosting and website design, 3G etc and pretty much everything you would expect around technology and the delivery of it.

We are not precious about the topics we write about in this blog as long as they are relevant to the internet, so if there is a specific topic that you would like us to write about please feel free to send us some details and we will do our best to cover it and offer you our opinion or advice.

Over the next three months you will see further improvements to our customer support, website, product range and speeds and quality of service. For instance, did you know that EFH are now one of the very few ISP's that offer a free customer support number in the UK? So when you call in for support you are not charged, it is a free phone call. We also offer free installation or migration with no contractual commitment. I hope this goes some way to showing that we are now confident we are moving in the right direction with our service.

Well I think that's it, I have managed to write my first ever blog post. I will no doubt be back soon with more news updates from inside EFH but until then I hope you continue to enjoy reading our team blog.

EFH Broadband Blog - House Rules

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The aim of the EFH Broadband blog is to help you get the most out of your broadband internet connection. We'll provide advice and guidance on all things related to broadband and the internet. The editorial team will be writing about a range of subjects from gaming, music and gadgets through to online shopping and travel.

But what's really going to make this blog work is your feedback, experiences and fun tips to help others. We want you to leave your comments and trackbacks, because ultimately it's your opinion that matters.

Like many other blogs we have house rules. These are for two reasons; first so that we do not publish illegal or offensive material; and second to make sure our blog is useful to you and other readers. Our rules are our own, but they are partly inspired by the house rules of some of the blogs we admire such as Direct2Dell, GM Fastlane, BA Openskies and the BT Broadband blog.
 
This blog isn't a support forum - if you are looking for technical support, please email our support team at
support@efhbroadband.com or call 0808 156 4776.

The team writing this blog would be delighted to hear new interesting stories that you think might be relevant to our readers (enthusiastic and power users of broadband). We'd welcome any new products to test, and if we think they are worth it, we will review them on the blog, please feel free to contact a member of the team.

Comments and trackbacks

The EFH Broadband is all about encouraging conversation, so we welcome your comments and trackbacks (where you write about one of our posts on your blog and you can get a link back to your post from our blog).

However we do ask you to be polite (imagine you're having tea at your parents, rather than down the pub with your mates). Please be civil as we won't tolerate any comments or trackbacks which:

  • We consider to be spam, advertising or which are completely unrelated to the article against which they are posted
  • Are considered likely to provoke, attack or offend others
  • Are racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable
  • Contain swear words or other language likely to offend
  • Break the law, condone or encourage unlawful activity or which could endanger the safety or well-being of others
  • Impersonate somebody else
  • Contain or link to pornography and sexually explicit content
  • Contain text and images likely to offend most people
  • Link to hate sites (on grounds of race, religion, gender or sexual orientation)
  • Contain or link to gratuitous violence
  • Link to breaches of copyright law or encourage others to do so (e.g. peer-to-peer music sites, illegal downloads of software and games, etc.)
  • Contain links to or content that might defamate or be contempt of court
  • Contain links to or condone hacking or other technical disruption to online services
  • Describe how to conduct an unlawful act (e.g. bomb-making, fraud etc)
  • That could damage the reputation of a person or organisation, that risk prejudicing on-going or forthcoming court proceedings
  • That could place EFH Broadband in contravention of its legal and/or regulatory obligations

We will remove (or in some cases edit) comments that break these rules.

Please make your comments relevant to the topic of the post. In exceptional cases we may get a high volume of similar comments on a post. In these cases we may close comments for that post, adding a note letting you know that further comments have been received but not published.

By submitting your comments to this site, you warrant that such comments are not defamatory nor infringe any law. You agree to indemnify EFH Broadband against all legal fees, damages and other expenses that may be incurred by us as a result of your breach of the above warranty.

Trackbacks and links will be published unless the page they link to breaches the house rules above.

The fact that a link appears on this blog does not mean that EFH Broadband in any way endorses the content of that website and is not responsible for its content or actions.

Privacy

We request your email address when you post a comment. This will not be published but may be used to contact you in relation to your comment.

Public Relations and Marketing

Wolfstar, EFH Broadband's public relations and social media consultancy, will write some of the posts (in the Wolfstar author's own names), but also provide ideas and topics to EFH staff members to help them with their own posts.

Wolfstar employees will actively comment on relevant blogs as authors of the EFH Broadband blog. Wolfstar has pledged to uphold the following principles in the course of their dealings with any online communities:

    • We will be completely transparent in everything we do

    • We will always disclose who we are and who we are working for (both our consultancy and our client)

    • We will respect the privacy and contact preferences of every individual

    • We will never pretend to be someone or something we are not

    • We will use our knowledge and understanding to carefully examine every community we get involved with

    • If you believe one of our employees has breached any these principles, please email as much information as possible (including links and copies of correspondence) to Stuart Bruce, Managing Director, Wolfstar Ltd.

Other important information

    • The views expressed in this blog are the opinions of individuals and not of 186K Ltd.
    • This blog is subject to a Creative Commons licence
    • The blog is also subject to the same terms and conditions as the main EFH Broadband website

Assistance

If you have a question for the team, please contact us by email..

We may update these house rules from time to time, so please revisit this page to ensure your comments are in-line with the house rules.

Contact Us



Contact EFH Broadband:
Sales: 0808 156 4775
Support: 0808 156 4776
Email: support@efhbroadband.com

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