Hi I'm Shelley Wilson the sales director at 186k Limited, and one of my key brands here is EFH broadband, which as you probably already know, focuses mainly on you - the home user. Over the past twelve months we have spent a huge amount of time focusing on improving and enhancing the experience of our customers. In fact recently, we decided to listen to our customers some more and move all of our customer service team from India back to the UK. 
I have been working in the internet industry for around 10 years now and have worked as a director for the past seven years and although it is extremely hard work - I really enjoy it. The team here are all great to work with and I enjoy working in Leeds as I was born here and the city is very much up-and-coming.
Our company has been growing well and so have the account teams. We have recently strengthened them with the additions of Sophie Mitchell-Kirk, Julie Allen and Michael Keen. These new team members are all from the local area (Leeds) and hiring them is hopefully a genuine sign of our commitment to growing roles here in the UK.
To be honest, social media and blogs are quite new to me and I haven't really been active in any of them before, but having taken the advice of our digital marketing agency, and a number of other valued sources, we believe it is the perfect way to engage with you (our customers) and get some useful and constructive feedback.
I am personally very excited about this blog, as up until now the only feedback we received was from either forums or when a customer sent in feedback directly. This blog and social media newsroom (which is due to open shortly) are our new ways of communicating and sharing knowledge with you in an open and honest environment. However, it is new to us too so we ask for your patience and understanding as we work our way through this learning curve as I am sure we will make the odd mistake or two.
As you can imagine at EFH we have many skills and expertise that we would like to share with you and we hope you will view us as a trusted adviser who will always give you an honest opinion and not hide behind any jargon. Our team have a lot of knowledge about the industry, technology in general, online gaming, hosting and website design, 3G etc and pretty much everything you would expect around technology and the delivery of it.
We are not precious about the topics we write about in this blog as long as they are relevant to the internet, so if there is a specific topic that you would like us to write about please feel free to send us some details and we will do our best to cover it and offer you our opinion or advice.
Over the next three months you will see further improvements to our customer support, website, product range and speeds and quality of service. For instance, did you know that EFH are now one of the very few ISP's that offer a free customer support number in the UK? So when you call in for support you are not charged, it is a free phone call. We also offer free installation or migration with no contractual commitment. I hope this goes some way to showing that we are now confident we are moving in the right direction with our service.
Well I think that's it, I have managed to write my first ever blog post. I will no doubt be back soon with more news updates from inside EFH but until then I hope you continue to enjoy reading our team blog.
hi shelly
just like to say reading this blog. i am sooooo hapy that you are bringing back the phone lines to the uk........it has been difficult not that i am racist my ex partner is indian as is my daughter. but it was getting a bit silly...although much respect to most of the guys in india they did do a good job........just a shame half of them are graduates and probably can be lawyers and doctors and more....and they end up in telephone wharehouses
much respect to you all
sooz
Hi Sooz,
Thank you so much for your constructive comments, it's great to hear our customers are reading and enjoying the content of the blog. We appreciate your honesty with regards to our support team moving back from India to the UK. We have had a good response to this from a lot of our other customers. I agree with you with regards to what a good job off shore customer support provides. However, unfortunately we just felt that UK support is better suited to the broadband industry and this is what our customers want. I am not sure if you have called our support team lately but if you need to the number has remained the same 0808 156 4775.
Once again thanks for your comments they are appreciated. Also please feel free to suggest a subject you would like to see us post about on this blog and if possible, we will oblige.
Thanks Again